Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund under the conditions below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be returned with its original packaging, when applicable.
Certain products may not be eligible for return for health, hygiene, safety, or other applicable reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please provide your order number and clear photos or videos showing the issue. We will review the request and, when appropriate, offer a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Return Shipping
If you are returning an item because you changed your mind or ordered the wrong item, you may be responsible for the return shipping costs. If the item is defective, damaged, or incorrect, we will work with you to determine the appropriate return or replacement solution.

Non-Returnable Items

Some items may not be eligible for return, including products that are personalized, used, opened where applicable for health or hygiene reasons, or otherwise identified as non-returnable on the product page.

Cancellations

If you need to cancel an order, contact us as soon as possible. Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed after processing or shipment.

How to Request a Return or Refund

Please contact us through our customer support/contact page and include:
Your order number
The reason for the return or refund
Photos or videos, if the item is damaged, defective, or incorrect
We reserve the right to review each return and refund request according to this policy and applicable law.

If you have questions about returns or refunds, please contact our customer support team through our Contact Us page.